Shipping policy

Shipping Policy

At Lumara Skin, we are committed to delivering your order safely and efficiently.

South Africa Shipping

• Standard Delivery (2–5 Business Days): R100

• Express Delivery (1–3 Business Days): R150

• FREE Shipping on orders over R799

Orders are processed within 1–2 business days after payment confirmation.

International Shipping

We currently ship to selected international destinations.

International Delivery (5–12 Business Days) rates are calculated at checkout depending on destination and parcel size.

Please note:

• Delivery times may vary due to customs processing.

• Customers are responsible for any customs duties or import taxes charged by their country.

Order Tracking

Once your order has been shipped, you will receive tracking information via email.

Delays

While we aim to deliver within the estimated timeframes, occasional delays may occur due to courier operations, weather conditions, or customs clearance.

For shipping questions, contact us at: hello@lumaraskin.co.za